Business Etiquette

Business Etiquette

When a prospective customer is evaluating apples and apples, the individual that stands out is the one with the most polish. The deciding factor in an important deal could be as simple as how you answer the telephone or address a client. Developing the soft skills in communication, language and good manners enables you and your staff to move forward with confidence that will benefit the whole of your company and enhance your one-on-one client relationships.

  • Verbal and Non-Verbal Communication Styles
  • First Impressions
  • Telephone Etiquette
  • Email Etiquette
  • Office Share and Home-Office Etiquette
  • Appropriate Business Attire

This topic is available as a half-day program (4 hours)

   
Dining Etiquette

Dining Etiquette

Many business meetings and interviews take place over a meal as a way to get to know the real you, the person or company beyond the resume. In addition to which fork to use, the dining skills seminar covers when to arrive for a business lunch, phone etiquette at the table, as well as which foods lend themselves to a business meal. Find out how to avoid that awkward moment of who pays the check, and finally discover which bread plate is actually yours. Entertain clients with confidence knowing that you have the basics covered.

  • The Basics of Table Manners
  • Who Pays for What
  • Which Fork is Which, Does it Really Matter
  • The Etiquette of Restaurant Dining
  • What Not to Order and Other Pitfalls to Avoid
  • Your Follow Up After the Meal

This program can be conducted with or without lunch served.
With lunch demonstration (4 hours)
Without lunch demonstration (2.5 hours)

   
Introduction to Etiquette

Introduction to Etiquette or Flip Flops, Piercings & PDA's

For those completing their education and beginning to interview or those new to the work force, this introductory course encompasses business etiquette do's and dont's and offers an overview of what may be expected in your new career. Reverse bad habits and polish your presentation to gain an advantage over competitors.

  • Interviewing Skills
  • The Proper Handshake
  • Introductions and Addressing Senior Staff
  • Appropriate Business Attire
  • Email Etiquette
  • Facebook-ing and Other Social Media
  • Cell Phones, iPods and Texting

This topic is available as a half-day program (4 hours)

   
 

All programs may be expanded or condensed
based on a pre-evaluation meeting to determine your company's needs.
Please contact us directly to set up an appointment.